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March 27th-
April 2nd 2010 |
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| Locations |
Roles |
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| Up |
Upstairs IT Support Center |
FD |
IT Support Center Front Desk |
Backup |
Backup for Chats, ACD, AAQs |
Training + |
Training time or meeting |
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| Down |
Downstairs IT
Support Center |
CNS |
Report to Customer Care (CNS) |
Project |
Project time / side work |
Front Desk |
Chats, AAQs, Walk-ups |
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| 3.27.10 |
Saturday |
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6:30 |
7:00 |
7:30 |
8:00 |
8:30 |
9:00 |
9:30 |
10:00 |
10:30 |
11:00 |
11:30 |
12:00 |
12:30 |
13:00 |
13:30 |
14:00 |
14:30 |
15:00 |
15:30 |
16:00 |
16:30 |
17:00 |
17:30 |
18:00 |
18:30 |
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| Larry |
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Lunch |
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Larry |
8 |
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| 3.28.10 |
Sunday |
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6:30 |
7:00 |
7:30 |
8:00 |
8:30 |
9:00 |
9:30 |
10:00 |
10:30 |
11:00 |
11:30 |
12:00 |
12:30 |
13:00 |
13:30 |
14:00 |
14:30 |
15:00 |
15:30 |
16:00 |
16:30 |
17:00 |
17:30 |
18:00 |
18:30 |
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| Arthur |
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Lunch |
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Arthur |
8 |
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| Joe |
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Lunch |
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Joe |
8 |
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| 3.29.10 |
Monday |
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| TIME
SHEETS |
6:30 |
7:00 |
7:30 |
8:00 |
8:30 |
9:00 |
9:30 |
10:00 |
10:30 |
11:00 |
11:30 |
12:00 |
12:30 |
13:00 |
13:30 |
14:00 |
14:30 |
15:00 |
15:30 |
16:00 |
16:30 |
17:00 |
17:30 |
18:00 |
18:30 |
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| Arthur |
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Lunch |
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Arthur |
8 |
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| Logan |
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Logan |
5 |
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| Jennifer |
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Jennifer |
3 |
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| Johnathon |
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Desktop
Support - Lucas |
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153
Walk-ins |
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Johnathon |
5 |
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| Evan F |
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Evan F |
0 |
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| Chris |
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Lunch |
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Chris |
8 |
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| Pearl |
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Lunch |
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Pearl |
8 |
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| Larry |
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Larry |
0 |
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| Joe |
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Lunch |
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Joe |
8 |
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| #Agents |
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| 3.30.10 |
Tuesday |
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6:30 |
7:00 |
7:30 |
8:00 |
8:30 |
9:00 |
9:30 |
10:00 |
10:30 |
11:00 |
11:30 |
12:00 |
12:30 |
13:00 |
13:30 |
14:00 |
14:30 |
15:00 |
15:30 |
16:00 |
16:30 |
17:00 |
17:30 |
18:00 |
18:30 |
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| Arthur |
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Lunch |
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Training |
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Arthur |
5 |
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| Logan |
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Logan |
0 |
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| Jennifer |
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Training |
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Jennifer |
3 |
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| Johnathon |
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153 Walk-ins |
Desktop
Support - Lucas |
Lunch |
Training |
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Johnathon |
7 |
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| Evan F |
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Lunch |
Training |
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Evan F |
6 |
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| Chris |
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Lunch |
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Chris |
8 |
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| Pearl |
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Lunch |
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Training |
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Pearl |
8 |
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| Larry |
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Lunch |
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Larry |
8 |
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| Joe |
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Lunch |
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Joe |
8 |
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| Adam |
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CNS
(Phones) |
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Adam |
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| David |
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Training |
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David |
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Training |
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Brock |
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| #Agents |
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| 3.31.10 |
Wednesday |
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6:30 |
7:00 |
7:30 |
8:00 |
8:30 |
9:00 |
9:30 |
10:00 |
10:30 |
11:00 |
11:30 |
12:00 |
12:30 |
13:00 |
13:30 |
14:00 |
14:30 |
15:00 |
15:30 |
16:00 |
16:30 |
17:00 |
17:30 |
18:00 |
18:30 |
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| Arthur |
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Lunch |
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Arthur |
5 |
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| Logan |
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Training |
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Logan |
5 |
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| Jennifer |
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Jennifer |
2 |
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| Johnathon |
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Johnathon |
0 |
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| Evan F |
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Evan F |
0 |
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| Chris |
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Lunch |
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Training |
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Chris |
8 |
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| Pearl |
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Lunch |
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Pearl |
8 |
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| Larry |
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Lunch |
Training |
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Larry |
8 |
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| Joe |
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Lunch |
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Training |
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Joe |
8 |
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| David |
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CNS
(Phones) |
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David |
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| Adam |
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Training |
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Adam |
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| Chad |
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Training |
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Chad |
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| #Agents |
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| 4.1.10 |
Thursday |
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6:30 |
7:00 |
7:30 |
8:00 |
8:30 |
9:00 |
9:30 |
10:00 |
10:30 |
11:00 |
11:30 |
12:00 |
12:30 |
13:00 |
13:30 |
14:00 |
14:30 |
15:00 |
15:30 |
16:00 |
16:30 |
17:00 |
17:30 |
18:00 |
18:30 |
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| Arthur |
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Lunch |
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Arthur |
4 |
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| Logan |
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Logan |
0 |
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| Jennifer |
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Jennifer |
0 |
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| Johnathon |
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153
Walk-ins |
Desktop Support - Lucas |
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Johnathon |
6 |
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| Evan F |
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Evan F |
4.75 |
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| Chris |
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Lunch |
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Chris |
8 |
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| Pearl |
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Lunch |
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Pearl |
8 |
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| Larry |
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Lunch |
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Larry |
8 |
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| Joe |
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Lunch |
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Joe |
8 |
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| #Agents |
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| 4.2.10 |
Friday |
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6:30 |
7:00 |
7:30 |
8:00 |
8:30 |
9:00 |
9:30 |
10:00 |
10:30 |
11:00 |
11:30 |
12:00 |
12:30 |
13:00 |
13:30 |
14:00 |
14:30 |
15:00 |
15:30 |
16:00 |
16:30 |
17:00 |
17:30 |
18:00 |
18:30 |
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| Arthur |
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Arthur |
0 |
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| Logan |
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Logan |
5 |
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| Jennifer |
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Jennifer |
1.5 |
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| Johnathon |
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153
Walk-ins |
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Johnathon |
4.5 |
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| Evan F |
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Evan F |
0 |
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| Chris |
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Lunch |
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Chris |
8 |
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| Pearl |
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Lunch |
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Pearl |
8 |
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| Larry |
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Lunch |
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Larry |
8 |
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| Joe |
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Joe |
0 |
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| #Agents |
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| Locations |
Roles |
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| Up |
Upstairs IT Support Center |
FD |
IT Support Center Front Desk |
Backup |
Backup for Chats, ACD, AAQs |
Training + |
Training time or meeting |
|
|
|
| Down |
Downstairs IT
Support Center |
CNS |
Report to Customer Care (CNS) |
Project |
Project time / side work |
Front Desk |
Chats, AAQs, Walk-ups |
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| Agents |
Total Weekly Hours |
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| Arthur |
30 |
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| Logan |
15 |
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| Jennifer |
9.5 |
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| Johnathon |
22.5 |
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| Evan F |
10.75 |
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| Chris |
40 |
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| Pearl |
40 |
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| Larry |
40 |
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| Joe |
40 |
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247.75 |
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