Frequently Asked Questions of HSC Shipping & Receiving

Q. What is your address?
A. 915 Camino de Salud NE Albuquerque, NM 87131

Q. What are your hours?
A. Receiving Hours---8:00am-12:30pm  Monday-Friday Staff on duty and delivering until 5:00pm. Open for receipt of time and temperature sensitive materials during most UNM Holidays.

Q. What do I need to do to send a shipment FedEx/UPS/etc.?
A. We work with each individual who asks this question, as all shipping needs are unique. Usually the sender has taken care of the shipping charges and we review their paperwork and/or provide the proper forms, and then pick up the freight from their Department.  Outbound FedEx will be picked-up and sent out provided we are notified no later than 3:00 p.m. We keep signed records of all outbound freight.  

Q. I'm expecting an urgent delivery. How will I know when it arrives?
A. 98% of the time, a UnivSvc Shipping & Receiving (S&R) courier will expedite this request. If all couriers are busy, and the recipient needs the package in question before the regular delivery schedule, we call when the delivery arrives and invite them to come to UnivSvc/S&R and pick the package up themselves (providing it isn't too heavy).
Q. Can you assemble that for me?
A. Unfortunately, no. In most circumstances, assembly and/or set-up has to be done by the vendor or the vendor-contracted company. If we were to do assembly, it would void the warranty of an item. It would also create a situation of liability for our department.

Q. Do you have any empty boxes?
A. We do not. UnivSvc/S&R has an extremely limited working area, with no overnight storage space. There are also no fire sprinklers in the UnivSvc/S&R facility. Storage of boxes would constitute a major fire hazard/violation.

Q. Why can't I park on the Loading Dock? Where can I park?
A. The limited space that is the Loading Dock is where we do our work. Without allowing the space for large trucks and tractor-trailers to park and/or to move around, there would be an accident on the dock daily.  Please note: the UNM Parking Services will issue short term parking permits for other areas.  There are also parking meters throughout the campus and a parking garage and other designated areas for the Hospital.  We are happy to direct people to any of these locations.
Q. Why can't you accept this delivery? Isn't this the Hospital/OMI/State Labs?   NOTE: this is asked by delivery vans/vendors.
A. We often explain that although we are a loading dock, we are not directly associated with the entities they are trying to deliver to. We keep a supply of Campus Maps on hand and all UnivSvc/S&R staff are well versed on the topography of Main and North Campus, assuring accurate directions for anyone unsure of where to deliver a non-HSC delivery.

Q. How can I get to ---- from here?    NOTE: this is asked by both delivery persons and UNM employees.
A. Because we keep a supply of Campus Maps on hand and all of our staff are well versed on the topography of Main and North Campus, we can ensure accurate directions for anyone unsure of where to deliver a non-HSC delivery or to get to their destination.

Q. Why didn't you pick-up our outgoing mail?
A. We explain that although we receive and make deliveries, we are a sister department to UNM Mailing Systems who actually receive and deliver intercampus and USPS mail. We then direct them to the phone number that will expedite their Postal needs.

Q. Is my package there?
A. In order to answer this question, we will ask you the following questions:  your identity; your department; where the package is coming from.  If we cannot quickly identify it, we will follow up with questions regarding the vendor, shipper, and tracking number.