Having an initial outline first helps, so you know your direction.
Then decide the main places you will look for your research.
If relevant, first check out the encylopedias (specific subject ones too) to get a general idea
of your topic.
Then, for more background, check out books on the subject (using LIBROS or your own public library).
Then, for more recent info, use a periodical index (like
Academic Search Premier, WilsonSelectPlus or another full text index
at your public or neighboring library).
Then, if applicable, use Google (for government or educational sites)
Evaluate the various Web sites carefully.
Remember what you are looking for and don't get sidetracked.
Use synonyms and many keywords for the best searches.
As you find material, plug it into your intial outline.
You may need to revise your outline as you go.
Stay organized as you gather the info.
At the end, you may have a lot, but you can then eliminate what you do not
need in each section of your outline.
I always like having too much rather than too little.
Initial organization is the key for me!
-- Beginning Research -- "Just exactly how much information
is available to us? Is it the same as any academic library?"
It is vast. It is very much a "real" university library with access to books, journal articles, reference books,
electronic reserves and more. The Library page shows it all...Find Books, Find Articles, etc. Check it out and
ask me again and I can be more specific. The Comprehensive Guide link on the Library page gives a comprehensive
view of it all the services/resources. Check that out as well.
Here is a quick run down of the millions of books and articles.
FIND BOOKS -- access to Safari for full text computer related books; access to LIBROS, a library catalog
(as in any major academic library in the country) for 3-4 million books which can be requested to be sent to your home;
access to WorldCat for millions more books to request to be sent to you.
FIND ARTICLES -- Academic Search Premier with multidisciplinary
coverage of thousands of journals. FirstSearch
with 50 + databases including WilsonSelectPlus, which is multidisciplinary
coverage of over 1600 journals, including over 750,000 full text articles. ABI with coverage for about 1700 journal
titles, including hundreds of thousands of business related articles.
SUBJECTS -- a Reference Shelf of many reference sources found in the
reference areas of libraries on and offline;
many more links to subject links.
ERESERVES -- all items related to your programs chosen by mentors. You can
read, print, email or save any article you find. Textbooks are not available online in libraries.
Publishers have put many books online but at this point have not entered the textbook world to any great extent,
because of economic reasons. If you know of universities who have access to textbooks, please let me know and I
will follow up on it to see who the publishers are and to see if they have textbooks WGU students can use.
-- Beginning Research -- "How do I cite articles, books or documents I find?"
All papers requiring research are written according to a
particular "style manual" designated by instructors, faculty or
publishers. WGU requests that you use the APA Style
Manual. APA style should be used consistently throughout
each task submitted in Taskstream, all research papers, capstones,
and any other material sent for grading to WGU.
Please review the following links to be sure you
thoroughly understand how to cite
materials following APA Style. APA Online (American Psychological Association) Online Writing Lab / OWL (Purdue University) APA Style Essentials (Vanguard University
of Southern California) -- Find Articles -- "What journal indexes or databases does WGU have available to
students?"
You can find thousands of full text articles on all topics in database: Academic Search Premier (on the Find
Articles page). The WGU Library also subscribes to 50+ databases in FirstSearch (WilsonSelectPlus is the one for full
text). The Library also subscribes to ABI/Inform for business which has a lot of full text articles. There is also
Business Source Elite for health care journals, CINAHL for nursing journals, and MEDLINE for medical journals.
-- Find Articles -- "If I have to write a research paper, which
is the best database to use to gather my research?"
The best database to use first for most topics is usually Academic Search Premier. It is on the Find Articles
page. There
are other more specialized
databases also found on the Find Articles page.
-- Find Articles -- "Does FirstSearch time out? I see a clock ticking on their
interface."
FirstSearch will not time out if you do hit a key or click your mouse at least every 10 - 20 minutes. It is a protection for the server
in case the user walks away and forgets to log off. There is no time limit.
-- Find Articles -- "Why does the tutorial instruct us to use the WilsonSelectPlus
database?"
You should begin with this database because all of the articles here are scholarly and full text and it is
multidisciplinary. If you try different keywords and if necessary, refine your search, you should find the
subject areas you need.
-- Find Articles -- "What if I do not find what I need in
WilsonSelectPlus?"
First be sure you have tried different keywords in WilsonSelectPlus. Then, you can try other databases from the pull-down
list, though you will have to request the ones without full text through ILLiad. For more full text articles, try
Academic Search Premier (on the Find Articles page).
-- Find Articles -- "What if the article I find in one of the FirstSearch databases, in Academic Search
Premier, or any of the databases through the Find Articles page, is not full
text?"
If you have tried WilsonSelectPlus, Academic Search Premier, ABI/Inform or any of the full text databases, and could not find an
article, and find only a citation to an article, you can use the ILLiad link (interlibrary loan) to request that the full article be
sent to you electronically. The turnaround for receipt for available articles is generally very quick (within a day or two).
-- Find Articles -- "On the drop down database menu in FirstSearch several databases
are listed. What are those for and when does one use them? What is the difference between
each database?"
In FirstSearch, always begin with WilsonSelectPlus, only because that database contains all full
text articles, and that is
where all the full text is collected and stored from the other databases. It is multidisciplinary coverage of over 1600
journals, including over 750,000 full text articles. For the other databases, or if you do not find what you need from
WilsonSelectPlus, go to the List All Databases tab and click on the "i" to see a description and how often the
database is updated. You can also just use the Suggest all Databases tab to search. If you find citations in those databases,
without full text, then go to the ILLiad link on the Library page to request that the full text be electronically mailed to you. If it is
available, you should receive it within a couple of days, electronically, if it is available in that format.
-- Find Articles -- "What journal indexes or databases does WGU have available to
students?"
The WGU Library subscribes to 50+ databases in FirstSearch (WilsonSelectPlus is the one for full text). You can find
even more full text articles on all topics in another database: Academic Search Premier (on the Find Articles
page). The Library also
subscribes to ABI/Inform for business which has a lot of full text articles. There is also Business Source Elite
for health care journals, CINAHL for nursing journals, and MEDLINE for medical journals.
-- Find Articles -- "What is the time frame for articles to be posted?"
To see the updates for each database in FirstSearch, go to the List All Databases tab and click on the "I" and scroll down to
Updated to see the last update. Databases are usually updated monthly, sometimes weekly. Some databases obtain the articles
within the same month they are published, some within a month or two, some longer. It depends on the publisher and when they
decide to send them to the vendor (in the case of FirstSearch, OCLC who is the vendor) who posts them for
you. EBSCO and ProQuest also update their databases daily, weekly or monthly, depending on the specific database.
-- Find Articles -- "Do Academic Search Premier, FirstSearch, ABI, and Safari have
different
purposes?"
Yes.
Academic Search Premier is multidisciplinary (most topics) for journal articles.
Safari is for electronic full text BOOKS in the computer area.
ABI has full text articles in the area of business/management.
FirstSearch is a set of 50+ databases which index material in all subject areas. The database where you should begin is
WilsonSelectPlus because this is where all the full text articles are.
Business Source Elite covers health care.
CINAHL covers nursing journals.
MEDLINE covers medicine journals.
-- Find Articles -- "What is the difference between the general periodical
indexes, like Infotrac or EbscoHost, available at different university libraries?"
University libraries each purchase access to different journal indexes. Infotrac (now Gale's Expanded Academic Index),
WilsonSelectPlus in FirstSearch, Ebsco's Academic Search Elite, Ebsco's Academic Search Premier, etc. are all
multidisciplinary databases containing full text articles. Some journals they index are the same in each system and some are unique to one or the other, but the systems are all
similar. Universities just decide which ones are best for them. The difference with FirstSearch is, in addition to
WilsonSelectPlus, you also have 50+ other databases available to you. When in FirstSearch, click on List all Databases and then
on the "I" to see coverage of them. Then through the ILLiad link, you can request that the articles be sent to you
electronically. Check the Find Articles page to see to which indexes WGU subscribes.
-- Find Articles -- "Where is the best place to search for articles on
business?"
If you did not find sufficient business information in WilsonSelectPlus, a great source is ABI/Inform, which indexes
thousands of journals in all fields of business, management and computer areas. A lot of the material is full text.
-- Find Articles -- "What is the difference between "scholarly" journal
articles vs. "popular" articles?"
Libraries generally purchase indexes, which may include both scholarly and popular articles, and post them on their
Web sites for their own students to use (like FirstSearch or ABI/Iform). Choose one or both depending on your
assignment, topic or directions from your instructor.
Scholarly journals exist to advance knowledge in a discipline by presenting new research findings. The articles are
written and peer reviewed by scholars in specific fields of study. They go through a rigorous screening process and
are considered more accurate than other articles. They build on previous research and provoke responses in the form
of more research. You can choose to search only scholarly articles in WilsonSelectPlus by selecting that option on
their interface. Examples: American Historical Review, New England Journal of Medicine.
Popular magazines exist to inform, persuade, or entertain. Staff writers and freelance authors write the articles
which tend to be informal and easy to read. The articles, from magazines or newspapers, are often accompanied by
colorful, eye-catching illustrations. Popular magazines tend to be full of glossy ads and are widely available. Examples: Time, Vogue, Newsweek.-- Find Articles -- "How do I find scholarly, peer-reviewed journal articles as
opposed to popular journal articles?"
Go to the WilsonSelectPlus database. In the advanced screen, there is an option to limit your search to peer reviewed
journals. At the Limit to: option under Reviewed Journal Phrase, change to Peer Reviewed. Peer reviewed articles are considered
scholarly because they have been reviewed by other professionals in the field.
-- Find Articles -- "Why are searches not more simplified? Wouldn't one
search for everything work better?"
The technology and software to merge all the individual databases together, and search them as one group, is out
there but is quite expensive for most libraries. Until that time, we are limited to navigating separately through
each database/index separately.
-- Find Articles -- "How do I find articles in the areas of health care and nursing?"
There are several databases on the Find Articles page. You can find articles in the field of health education in
Academic Search Premier and WilsonSelectPlus. You can find articles in the area of health care and health care administration in Health
Business Elite. CINAHL covers nursing. MEDLINE is the most comprehensive index to medical journals, though in this particular database
most are not full text. As with all citation databases, the full text, of course, may be requested through ILLiad.
-- Find Articles / ILLiad -- "When I search some of the databases, what if I find a
citation to an article I want, but the full text is not available in any of our full text databases (Academic Search
Premier, WilsonSelectPlus, ABI/Inform, etc.)? Where can I get the full text of the article?"
If you find citations without full text either in the databases on the Find Articles page or in bibliographies, you can request the
full text through ILLiad (interlibrary loan/document delivery). Click on the ILLiad link from the main Library page or from the Find
Articles page, open up your own ILLiad account and fill out the appropriate request form to obtain the article. It will be sent to you
electronically, asap, as soon as the request is received, unless that particular article is not available. It most often arrives within a
couple of days.
-- Find Books / Textbooks --"Can I borrow textbooks or read them online."
No, there are no textbooks available online. Unfortunately publishers have not made most textbooks available to libraries
yet, for economic reasons. Safari (on the library page) does have some technical and computer related books available.
Textbooks can be purchased through several websites. There are often used copies at low prices. These sites can be found
through the Find Books link. Here is a link to purchase used textbooks-- Find Books / LIBROS --"How do I find available books in LIBROS?
LIBROS is the catalog for books, NOT articles. It is a consortium catalog of over 2 million books from several
libraries including primarily the University of New Mexico Library. The smaller libraries are not able to lend
their books. From the Library
page, click on LIBROS. You can search by Keywords to find books in your subject area. You can search by Author
or Title if you are looking for specific books. Be sure to change the pull-down menu to note UNM
Albuquerque Main Campus for the available books. Then click Search. Click on the Title of the book to view the entire
record.
The book is available if beneath the Title/Author, it lists the following LOCATIONs: Zim 2nd Floor or Zim 3rd Floor (Zimmerman Social Sciences library)
or FAL (Fine Arts library)
or CSEL (Centennial Science & Engineering library)
or PML (Parish Memorial Library/Business library)
AND
STATUS: CHECK SHELVES
If the book is available from one of the above locations (note there are many other locations listed in LIBROS),
proceed to the ILLiad page to open up your account and request the book be mailed to you.
-- Find Books / ILLiad -- "What do I do once I find a book I want? How
do I borrow books with ILLiad?"
Click on Find Books and use LIBROS to find the books you want. Remember textbooks are not available and
must be purchased. To be sure the book is available, and not checked out, the LIBROS record MUST
say: LOCATION: Zim 2nd Floor or Zim 3rd Floor (Zimmerman Social Sciences library)
or FAL (Fine Arts library)
or CSEL (Centennial Science & Engineering library)
or PML (Parish Memorial Library/Business library)
AND
STATUS: CHECK SHELVES
When you find the book(s) you want, click on the ILLiad
(interlibrary loan) link, from the main Library page or Find
Books page. At the ILLiad home page, you can open up an account and then you can request books.
It may take from 5-14 days for you to receive them. It depends whether or not the book is
available. Books usually must be returned within 3 weeks.
We mail them to you UPS at no charge and include a return prepaid mailer. Borrow books only if you will be
able to return them on time, as others may be waiting for them. See the ILLiad page for penalties that might incrue.
-- Find Books / ILLiad -- "How are books mailed to us? How much
time do we need to plan? How long can we keep the books? Are there any fees involved with lending
books?"
The Library pays any fees for borrowing books. Books are sent to you UPS with a prepaid return envelope at no charge
to you. It can take from
5-14 days to receive the book, depending if we have it in-house (LIBROS) and it is not checked out, or if we have to
borrow it from another library in our consortium. You can usually keep a book 2-3 weeks. Books in-house (from LIBROS) sometimes can be
renewed, but only if they are renewed through ILLiad BEFORE the due date. There are charges for lost books or ones not returned on
time, as the lending libraries expect them back at the due date, since other students may be waiting for them. Penalties are
greater, affecting your WGU student status, if books are not returned. See the ILLiad page for details.
-- Find Books / ILLiad -- "How do I return the books?"
Your books will be sent to you with a prepaid return UPS mailer. If you choose to mail it yourself, they must be returned
via UPS or USPS Priority as they most often get lost if sent by the slow book rates.
-- Find Books / ILLiad -- "Can I extend the due
date for interlibrary loan. Are there fees?"
If the book comes from LIBROS (the local catalog), we can sometimes renew, if no one else has requested the book. The book must
be renewed before the due date. There are fees for books not returned on time and additional penalties if they are lost.
-- Find Books / ILLiad Tracking -- "I ordered books or articles and have yet to receive them. Who
do I contact to see what is going on?"
Go to the ILLiad link where you ordered the material. Enter your id/password to access your ILLiad account. At the
ILLiad link, scroll down to the link to edit / review your request. You will see where your request is in the
process.
-- Find Books / Best Sellers -- "Can I "check out" books to read
just for fun--such as novels, best sellers, etc.--like I would from my local library downtown?"
It is best and most efficient to get that from your local library as it will be much faster. Also, best sellers are
generally not purchased and therefore not available from academic libraries, which are part of our borrowing
consortium.
-- Updating Resources -- "How often
are resources updated?"
Specific WGU Library Web pages (with the WGU logo) are updated by WGU webmasters/librarians whenever there is a
change in information and services. The Library subscribes to several databases and services (FirstSearch, Academic Search
Premier, Safari, and many more). The links to these databases are on the Library pages. Most resources are on the
Find Articles and Find Books pages. We purchase these resources from vendors through annual subscriptions
and obtain licenses to allow the WGU community to use them for educational purposes. Each vendor updates their
database daily, weekly, or monthly, depending on their particular policies with publishers. The Help links on
their pages will tell you exactly when each one updates. Material is
published in journals and then loaded into the appropriate databases in an ongoing process, seamless to the users.
That is why you may retrieve a higher result for a search one day than the month before. -- Ereserves -- "How come I have trouble loading the PDF files? When
I click on the chapter/article link in Ereserves, nothing happens or it takes a long time, or it just partially loads."
1. SAVE TO DESKTOP
To hasten the loading process, once you are on the link you want to open, try (sometimes
it takes 2-3 tries: RIGHT CLICKING on the link
Then, Save Target (Link Target) as
Then, Save as: [save file to your PC desktop]
Then, Double click on the Adobe icon on your desktop
**2.SWITCH TO MOZILLA FIREFOX
Often the Internet Explorer (IE) browser is problematic with PDF's. Try
loading either the Mozilla Firefox or Netscape browser and see if that works. I use Mozilla Firefox and never
have problems. Mozilla website Netscape website
3. FIX THE IE PROBLEM BY RECONFIGURING
If you still want to use Internet Explorer (IE), be sure your Adobe
Acrobat Viewer is configured correctly for it. The default configuration for Adobe Acrobat is what generally
causes problems. Open up Adobe Acrobat
Click on Edit / Preferences
Click on Internet under the Categories list
If "Display PDF in browser" has a check in the box, UNCHECK
If "Display PDF in browser" is unchecked, CHECK
Click OK
Restart your PC and try to open the PDF again.
If it still does not work in IE, try using one of the other browsers
(Firefox or Netscape, etc.)
4. RELOAD ADOBE ACROBAT
Reload the most recent version of Adobe Acrobat to your PC. The Adobe link is
on the first Ereserves page. This will replace any missing files.
5. SECURITY FIXES
If you have Norton or security software or a firewall, allow:
wgu.edu
unm.edu
6. TRY ANOTHER PC
Try using another PC, if there is one available in your area.
-- Norton, security sytems, firewalls -- "How do I allow sites with my security system?"
Message from the WGU/IT department.
* Open the Norton Internet Security control panel (which can be
accessed either by right-clicking on the NIS icon in the system tray and
clicking Norton Internet Security, or by double-clicking the Norton
Internet Security icon on the computer's desktop)
* Click on Privacy, then click Configure
* Add wgu.edu and elibrary.unm to the list of sites, then set all options to Permit
* Click OK, then close the NIS control panel
If that doesn't fix the issue by itself, then make sure you have some
other firewall protection turned on (the Windows Firewall that is
installed with Service Pack 2 for Windows XP is what we recommend) and
turn off the Norton Personal Firewall via the NIS control panel./
By the way, performing the above steps on a student's computer will also
fix some other issues with the MyWGU web site, such as Dummy Text or
error messages appearing on their AAP tab, and links in their e-mail and
communities not working properly. -- Costs -- "Why does the e-library have a cost associated with it? Public
libraries don't have a charge."
You did pay the WGU administration for library services when you enrolled. Often universities charge activity or
library fees. The Library contracts with WGU and negotiates licenses with vendors to offer the services
to students. The Library purchases the databases for students, but, the library doesn't charge you additional
fees. Databases can cost several thousands of dollars depending on how many users it serves.
Public libraries receive enough city funding to purchase their services, as well as databases, and have always had a
tradition of not charging patrons for services or resources. Let's hope that doesn't change.
-- Web Search Engines & Site Evaluation -- "What is the difference between searching the Web
through Google and using the Library databases?"
Google searches millions of Web pages/sites available via the Internet. Anyone can produce a Web page which could be
searchable with Google or other Web Search Engines. The Web also includes much credible and reputable information from various
associations, government sites and educational institutions. You must evaluate each Web site for credibility and source.
As a WGU student you also have access to the WGU Library databases which contain scholarly articles which
are not available through Google. WGU Library databases are purchased and licensed for WGU students to use. These databases have already
been evaluated by library professionals and have been judged credible.
-- Web Search Engines & Site Evaluation -- "How do I know if a Web site is a credible
one?"
The Library databases (like FirstSearch and ABI/Inform) are evaluated and purchased by the library for WGU students.
Web search engines, like Google do not always retrieve credible Web pages. To help you evaluate pages/sites found through Google and
other Web search engines:
Check links under: Guides to Evaluating resources on the Web.
-- Web Search Engines & Site Evaluation -- What is a Search
Directory?
A search directory, like Yahoo, is a database lots smaller than a search engine like the Google database of Web sites. A
directory contains Web sites arranged by subject which you can browse like you would an encyclopedia. The sites included
are often evaluated by scholars in the fields. So, you are searching a much smaller set of Web sites, though a much more
focused collection.
-- Web Search Engines & Site Evaluation -- "What is a metasite?"
A Metasite is a Web site which collects sites evaluated by scholars in the fields and arranges them by subject. On the
Library page, click on Search for Subject Guides & the Web. Click on Metasites and then on Librarian's Internet or
Infomine. Browse by the subject headings listed.
-- Chronicle of Higher Education -- "Where is the Chronicle of Higher Education
indexed?"
It is indexed in Education Abstracts, a database in FirstSearch. In FirstSearch, go to Education Abstracts. Type in
Chronicle of Higher Education and change the field to Source. Click search and you get
all of the articles from the Chronicle in that database. You can narrow your search by including additional keywords in the other search
boxes. Then you can go to ILLiad and request we send you the article electronically.
page.
-- Virus -- "What about downloading viruses from the library."
Viruses are a negligible threat through our licensed databases. Email and downloading software are the main methods used to propagate
viruses. Having a virus protector in your pc is always a good idea.
-- Copyright -- "Are there any restrictions in place regarding the download of
material from the library to our computers?"
Educational institutions are covered by the Fair Use Exemption of the U.S. Copyright Act. You can copy, save or email
articles as long as you follow Copyright Law and Fair Use guidelines and the purpose is educational and not for profit. WGU
purchases and licenses 3 databases (FirstSearch, ABI and Safari) for our educational use, which includes the option of
copying articles for your personal use and to email as well. See the Copyright link on the Ereserves Web page for more
information.
Future -- "I was wondering if there are any future enhancements or upgrades
coming that you can tell us about?"
We are talking about ebooks right now. Hopefully that will be a direction we can go. Be sure to read the links on the
main Library page that give you overviews of all that is available in all of the library links. Email the Questions
link on the Library page if you have questions/problems.
Librarianship -- "I'm just curious why you chose this career for yourself, if you ever taught in
a classroom setting, and what do you find most challenging and rewarding about your work at WGU?"
That is exactly what my path was. I took a break from teaching (elementary) to receive a MA in Education from the
Univ of NM.
I don't mind you asking and I actually just answered this for someone in another section yesterday who also wanted to
know what was rewarding about it for me. Here it is:
I took a break from teaching (elementary school) and began working at the University of NM Library, at the same time
I received my MA degree in Education, when I was "snagged" by an aggressive and excellent boss who enticed me into
librarianship in the "technology" areas. At that time the libraries were becoming computerized and librarians were
doing mediated computer searches for their patrons. Many of the librarians were hesitant to go this route. I thought
it sounded exciting and different. Since I saw there was a place for me, I got involved with it at it's beginning,
coordinating the Search Service in the library, receiving training, performing searches for library users and then
training librarians around the region. I then received my MLS degree from the U of Arizona and continued work first
as a Reference and Electronic Services Librarian at the UNM Library and then as the Distance Services Librarian for
WGU when the UNM Library contracted with WGU. Most challenging is that the field is constantly changing and one can
never know it all. I personally love to be in an area where I do not know everything and there is always something
new to learn. There is always a new database, system, service tomorrow which keeps me from being bored. I like to
try to understand the technology in a way where I can pass on the information to those who can also benefit. I feel
lucky to have learned this all from the beginning, with a sustantial basis. It is rewarding when I can pass on what I
learned in a comprehensible way.
Future -- "Can a student still use the e-library after they graduate from
WGU?"
No. The Library pays and signs contracts with database vendors/companies for the use of databases for WGU students
only. Libraries generally pay vendors annually for a specific number of users (3,000, 10,000, 25,000, etc.). If we
allow anyone else to use them, we would jeopardize our licenses. This is why you have to be authenticated with
passwords or IP addresses to use the systems we purchase.
Useful tips from WGU students -- ...thinking outside the box....
From WGU student:
"I frequently find when doing research on the computer in various data bases such as this elibrary that you
need to think "outside of the box" in order to refine your searches into narrow angles of attack. Think
of your subject matter the way a computer might define it, and then re-define your search using those
parameters. It's worked well for me in the past. The hard part is thinking of the topic in a purely "logical"
way, which may not necessarily be accurate."
Librarian's response:
Right. You never know how the computer is programmed for you to retrieve the information nor do you know the
logic of the person who entered the information, as far as terms and keywords used.
So, to be safe, when searching, try ALL possibilities for keywords and synonyms and do not get stuck to one
term or phrase. "Online students" may be what you call the concept but someone else may be writing about
"distance education" and not mention the word "online" in the article. Therefore, you would not retrieve that
article with the phrase, "online students." And vice versa. If you want articles on "plagiarism," you should
also look for "plagiarize," or plagiarizes or plagiarized. The truncation symbols help here. For instance, in
FirstSearch, plagiariz* will get all variations. A computer search is often very literal, only looking for
exactly what you type in...nothing more. Different keywords will retrieve different results.
Additional Help -- "If the librarian is not available, is there anyone else that can answer
my questions?"
Absolutely! If for some reason you need a question answered and you are unable to reach the librarian, please feel
free to contact Eric Ikenouye in the Learning Resources Department at WGU. His email is eikenouye@wgu.edu or
learning@wgu.edu. You can also reach him by phone @ 801-428-5117. (Please do attempt to contact the Librarian
first, however. Email and phone requests are answered within the day.)
